Using Dynamic Reservation Systems, Capacity Allocation and Classes of Reservation

You are looking for first-hand information about how deal with dependencies properly?

Learn from David J. Anderson, pioneer of the Kanban Method and thought leader in managing effective technology development. He leads a consulting, training and publishing business dedicated to developing, promoting and implementing sustainable evolutionary approaches for management of knowledge workers.

  • Instructor led
  • Certification of attendance
  • 1 day
  • public



SPECIAL OFFER until December 13th! Get a 30% discount on every APPS day by entering this code when booking your training:1629568961133e43b3563a90615596

You'll learn

  • Learn to describe a dynamic reservation system
  • Learn the five common “classes of reservation” used in ESP dependency management and why a traditional deterministic approach to dependency analysis and management is only ever required in more extreme risk and cost of delay circumstances.
  • Learn how the ESP approach to dependency management was used at eDreams Odigeo
  • Learn the simple ways to implement dynamic reservation systems using visual boards
  • Learn how to build feedback into your use of dynamic reservation systems by incorporating them into retrospectives, service delivery reviews or operations reviews

You'll understand

  • Understand demand analysis by work item type and cost of delay
  • Understand historical patterns of delivery with lead time probability distribution
  • Understand probabilistic analysis for dependency risk (also known as “delivery risk”) assessment
  • Understand how cost of delay maps to sensitivity of dependency risks
  • Understand how cost of delay is related to scheduling, “when to start,” and class of service, “how something should be treated while in progress”
  • Understand how classes of service relate to dependency management
  • Understand how capacity allocation may be enough to provide reassurance that dependent capacity is available when needed
Managing dependencies effectively is often the key to unlocking enterprise scale agility. However, existing Agile doctrine doesn’t provide a good solution, often resorting to “big planning up-front”, large, expensive meetings, the use of copious balls of string, only to find later that many dependencies remained hidden and emerged later only to disrupt plans and delay deliverables. Enterprise Services Planning has an elegant solution to managing dependencies in large-scale businesses, and it is a solution tried and tested in many other environments where uncertainty and risk are prevalent: the use of dynamic reservation systems, capacity allocation, and classes of reservation. If you’ve ever held a “stand-by” ticket, or a “shuttle service” ticket, or ever paid extra for a fully refundable, changeable ticket, or ever pre-paid a hotel reservation to save money but the conditions stated that your booking wasn’t changeable or refundable, then you’ve already experienced the use of a dynamic reservation system, to manage risk and uncertainty. Such systems can be used to elegantly manage dependencies in enterprise services work, and product development. This compact 1-day class will teach you how! Learn how to manage dependencies better using probabilistic approaches to risk and reduce or completely eliminate your existing, expensive, time-consuming and unreliable, deterministic approach. Using techniques, pioneered, tested and evolved at the large online travel business, eDreams Odigeo, you’ll learn a better way to enable enterprise agility and Agile at scale. Learn to manage dependencies with classes or reservation based on risk assessment, dynamic reservation systems and capacity allocation linked to patterns of demand.

Who Should Attend?

This class is for delivery and function managers in the front-line of managing enterprise services work on a day-to-day basis. It is appropriate for anyone performing in any of the following roles: Delivery Manager; Function Manager; Team lead; scrum master; product owner; project manager; program manager; business analyst; portfolio manager. This class is useful for anyone who wants to understand how to manage enterprise scale dependencies with confidence, without significant overhead and cumbersome up-front planning. It’s useful for those facing the challenge of optimizing when to start work, and how to insure sufficient capacity is available when it is needed. It is essential for anyone responsible for the “definition of ready” or the application of “entry criteria” for professional services, knowledge work requests typically found in high technology product development, IT systems development, and design and creative industries.

Prerequisites:

There are no specific prerequisites for this class. It is recommended that attendees have a business background or a role in marketing, strategic planning or portfolio management, or a background in project, program and portfolio management. Some prior exposure to statistical methods and the mathematics of probabilistic systems may be useful. Experiencing working in the travel or hospitality industries where use of similar reservation systems is commonplace will prove useful

Agenda

The training will be held in English language.

  • 08:30am Welcome, Registration and Coffee

  • 09:00am (sharp) Class starts

    • Demand analysis and exercise
    • Understanding lead time
    • Delivery risk assessment – probability of a dependency existing
    • Understanding cost of delay – basic qualitative analysis
    • When does something need to start?.
    • Relationship of cost of delay to classes of service including policy on dependency management.
    • Allocating capacity in shared service to cope with “dependent demand”.

  • 12:30pm Lunch break (one hour)

    • What is a dynamic reservation system?
    • 5 common classes of reservation in a dynamic reservation system
    • eDreams case study
    • visualizing dynamic reservation systems
    • Discussion: Insights from today’s lessons. From #NoDependencyManagement through to traditional fully analyzed, planned and scheduled up-front, what new insights have you gained in risk management and how might the techniques you’ve learned today greatly reduce the pain of management dependencies in your organization? What challenges will you face implementing what you’ve learned today?

  • Around 05:30pm Closing
In between two breaks with refreshments: one in the morning, one in the afternoon

Do you want more solutions?

5-day all inclusive APPS Series
  • Better KPIs: Metrics for Meaningful Organizational Behavior
  • Clear Product Requirements
  • Managing Large Backlogs
  • Managing Dependencies for Enterprise Agility
  • Forecasting Projects and Customer Deliveries

David J. Anderson

David J. Anderson is chairman of Lean Kanban Inc, a management training, publishing and event planning business based in Seattle and operating globally through its brand Lean Kanban University. David pioneered the Kanban Method to drive improvement in service delivery with professional services, intangible goods, creative and knowledge worker business ranging from IT services to advertising agencies, architecture firms and PR companies. He is the creator of Enterprise Services Planning and the Fit For Purpose Framework for corporate strategy, market research, market segmentation, product management and service design. He is a popular key note speaker at conferences around the world and is the author or co-author of six books including the international best-seller "Kanban - Successful Evolutionary Change for your Technology Business."

Prices

Training price: EUR 1,100,-- excl. taxes. as a base price for the training
Early Bird discount: EUR 50,-- discount on the training price if the registration is made online and no later than 30 days before the first day of the training (see also our General Training Conditions). The early bird discount can be combined with other discounts.
Group discount:

EUR 50,-- discount per delegate on the training price if you register a group of 3 or more people of your organization for the same training online. Please use the option to add additional participants in our online registration form. The group discount is combinable with other discounts.

For discounts for larger groups please get in touch with us!

Series disount: 500,-- for booking the whole series of APPS classes. Please get in touch with us!
The price includes all services as laid out here in. The training venue, catering/lunch or optional travel expenses for the participants have to be provided/paid by the remitter. Domestic travel expenses for the trainer however are included in the price. For a detailed quote please contact us.
Certificate of attendance
The Agile Pain Point Solutions (APPS) Series is collection of 1-day classes that cut straight to the challenges people have been reporting to us for over a decade. Offering simple, yet powerful answers, each class gives you new skills and insights with which to address an aspect of Agile adoption that is poorly addressed in conventional literature.

Do you want more solutions?

5-day all inclusive APPS Series
  • Better KPIs: Metrics for Meaningful Organizational Behavior
  • Clear Product Requirements
  • Managing Large Backlogs
  • Managing Dependencies for Enterprise Agility
  • Forecasting Projects and Customer Deliveries

What you get

The Agile Pain Point Solutions (APPS) Series is a collection of 1-day classes that cut straight to the challenges people have been reporting to us for over a decade. Offering simple, yet powerful answers, each class gives you new skills and insights with which to address an aspect of Agile adoption that is poorly addressed in conventional literature.

  • “As a business, we measure the wrong things and our culture isn’t suitable for Agile adoption, how can we fix it?”
  • “We struggle to write small, fine-grained requirements, can you help us get better at it?”
  • “Prioritization is painful, time-consuming and stressful. We have a huge backlog. Can you help us get better at prioritizing?”
  • “We struggle to scale Agile because of dependencies. How can we identify them earlier and manage our capacity better? Dependency management feels like ‘Big Planning Up-front’”
  • “We aren’t good at estimating; can you help us get better at it?”

Are these familiar problems to you? Do you find your Agile advisors lay the blame with you? If only you followed established guidance better, harder, with greater diligence and intensity, then all would be well? The answers to these challenges always seem to be more elaborate, detailed, intense, and frustrating – big expensive meetings, more and more collaborators to coordinate, more detail, more complicated equations, more-and-more time: it all feels like you are going backwards, further and further from true agility.

For years, Kanban University has had truly elegant solutions to these problems, but they haven’t been easily accessible – buried inside our Enterprise Services Planning (ESP) 5-day training. Now, we are making these Agile Pain Point Solutions (APPS) available in easy to consume 1-day classes, specifically to address the problems and challenges our customers have been reporting to us for a decade.

If you are a product owner, or involved in Agile planning for your organization, then the Kanban APPS series will give you the skills to be successful and to deliver true organizational agility.

Dates

Jan 30
Vienna, AT
Guaranteed
€ 1,100
regular
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